At Athena Healthcare Group, our residents and their loved ones come first. We love to hear from residents, their friends and family about their experience at our homes.
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Dad has been made to feel so welcome at Birkdale Tower, even after a few days everyone knows his name. All the staff are so helpful and nothing seems to be too much trouble for them.
Daughter of Resident, Birkdale Tower Lodge, July 2022
This is the first time in 2 years that my Mum has felt settled and safe. The staff here are amazing, always helpful and kind and go the extra mile to ensure that everyone here is looked after perfectly. My Mum has only been here a short time but has improved so much after her second stroke and this is all down to Birkdale Tower Lodge.
Son of Resident, Birkdale Tower Lodge, July 2022
Beautiful care home and lovely, caring staff. Peace of mind that your relative is safe and cared for in a nice environment.
Relative of Resident, Birkdale Tower Lodge, June 2022
The home is very welcoming, and the staff are always very kind and helpful. My aunt is cared for so well, and again, all the staff are very caring and kind.
Niece of Resident, Birkdale Tower Lodge, June 2022
I have been so impressed with the quality of care my Mum has received at Birkdale Tower Lodge. They are a wonderful team who have looked after Mum and helped her settle in very quickly; they are friendly and attentive. Mum is happy here, which is very reassuring for us.
Daughter of Resident, Birkdale Tower Lodge, May 2022
We are so pleased we have chosen this care home for our aunty. She is well looked after in all respects. Food is exceptional. Numerous activities. Staff are caring and supportive. It seems a well managed and efficient care home.
Niece of Resident, Birkdale Tower Lodge, May 2022
I had been visiting an older lady and long term family friend for around 11 years primarily looking after her financial affairs. When she lost her ability to move from her chair around the start of January it became clear that significant changes would be needed to provide continuing homecare. These could only take place after awaiting a Social Services related Occupational Therapy Assessment, required by all care providers because of their insurance needs. At the same time, it became clear that all the care home places with mobility capability in Southport were unavailable because of constraints imposed by the local Public Health office. This posed an almost insoluble problem of arranging for immediate day to day care. With the proactive support of the manager, Birkdale Tower Lodge came to the rescue and with minimum delay organised for my friend to be admitted for rehabilitation care. The 4-week stay was a great success with excellent care provided by friendly competent staff.
Friend of Resident, Birkdale Tower Lodge, March 2022
Lovely friendly place. The staff are very welcoming and polite.
Great Niece of Resident, Birkdale Tower Lodge, March 2022
Excellent facilities, very friendly staff. Premises are kept clean and tidy.
Son of Resident, Birkdale Tower Lodge, March 2022
Absolutely delighted at the standard of care my mother-in-law has received. Beautiful, clean facilities. Extremely helpful staff. The transformation in her overall mental demeanour and physical capabilities has been lovely to witness. Highly recommend to anyone looking for care for their loved ones.
Daughter-in-law of Resident, Birkdale Tower Lodge, August 2022
Carehome.co.uk Reviews
